Community Management & Training

Complement technology with services. Whether you are just starting out with your own community or have an existing community that needs a boost, Capable's team of community experts can help. Our trained staff will work with you to determine your needs and find the right engagement model for your business. Capable works both formally and informally with its clients.

If you need help fast or desire a less formal engagement, Capable's experts can work with you on an hourly basis to answer your questions or help support your community. Please see below for more information about the types of services that we offer our clients.

Services to help you get started

Site Configuration

The initial setup of your community before it goes live is critical to its initial success and viability. Our experts will guide you through the foundational steps of setting up your site to ensure the site is configured appropriately. Typical tasks include reviewing legal language, guides, and the various site policies; configuring analytics, key administrative roles, and advertising; and assigning the default email accounts.

Site Design

Capable has a multitude of design templates to use as the default look and feel of your site. However, if you desire a custom design, Capable's team of designers can create a unique skin to match your company's brand or other design preference.

Site Launch Consulting

This formal offering includes everything needed to successfully launch your site: site design, configuration, training, strategy discussions and more. Read more about our Jump Start Service.

Ongoing support for your site

Recruiting and Training Moderators

What do you do if someone spams your site? Do you take down a negative review? Do you ban them from the site? In this discussion, we will go through many different scenarios that can arise when your site gets going to make sure that you are prepared to react accordingly.

Moderation Services

Moderating user generated content can be a time consuming and tedious task that distracts your resources from their core business. It can also potentially damage your community if situations are not handled appropriately. Outsource this task to Capable's community experts... and leave the community to us.

Content Services

Capable is able to supplement and extend your publishing capabilities on a wide range of topics and interests. We have created a virtual publishing network that expands beyond our on-staff Editors to include freelancers and professional authors. We have also developed partnerships with other content producers to be able to provide high-quality articles, web graphics, and multi-media material.

User Management

As managers of our own network of online communities, our Editors have developed templates and policies to help address the most prevalent user scenarios. Our experts will show you the tools that exist to help you identify and properly respond to virtually any user situation.

Advanced Training & Support

Promotion & SEO

Your site is up and running but you don't have many visitors. We will discuss techniques and tools available in our MARKETnow solution to effectively grow your site given the resources available to you.

Administrator Training

With all the excitement of a new community launch, it can be hard to stay focused on what matters. We will walk through the tools that we use to keep the pulse of the site day-to-day.

Monetizing your Site with Online Advertising

If you are looking to generate revenue through online advertising, but not sure what the difference is between an ad server and an ad network, we can help. This introduction will walk you through the basics of setting up and serving advertising, proper placement of ads, as well as understanding ad terminology.

All Capable Solutions

| Community Management & Training |
| Community Outsourcing |
| COMMUNITYnow |
| Reputation Management |