In the last blog entry, I talked about tips on how to better engage with your customers in your online community. Unfortunately, engagement is not always a bed of roses. Here's some thoughts on how to handle angry customers on your community site.
Capable Blog
authored by: Ron Repking
Once you're figured out if an online community is right for your business, the easy part is done. You've set up your community and now it's time to move on to growing it.
authored by: Ron Repking
While it is clear not every company, product, or service offering is a fit for an online community, even I have been surprised however at how well certain communities have done that you would not think would be a good fit. The reality of the situation is that even though you think your product or service is boring or you don't have a huge following, depending upon how your define your success criteria, a community might actually be a perfect fit.
authored by: Ron Repking
You have a Facebook presence and you are actively publishing content. Everything is great, right? Well, not if you don't have people viewing your content! Publishing to Facebook is just the first step in a successful Facebook following. You must be sure to promote your presence to your existing and potential customers in order to get your return on investment. Use these 5 tips as a good starting point.
authored by: Ron Repking
By now, most companies are engaged in some way with the 'Big 2' - Facebook and Twitter. Many other companies have a presence on YouTube, Google+, and LinkedIn, and the savviest have even joined Pinterest, Instagram, and Tumblr. And there are many more that you probably have never heard of or don't even exist yet that will become popular very soon. And even others that are dying off. So...with all of the choices, "Which social media sites are the most beneficial to my business?".